Resolution Centre

Need help with an order, artwork, delivery or production issue? The Western Press Resolution Centre is here to help approved trade customers get the right information to the right team quickly.

Before you submit a request, please have your order number, company name, billing email and a clear description of the issue ready. If the enquiry relates to print quality, damage or delivery, please include clear photos where possible. If the enquiry relates to artwork, please include the final print-ready file supplied for the job.

Support

What We Can Help With

Order status questions

Where's my order up to? Check progress or timing on a current job.

Artwork or file supply questions

Help with supplying, formatting, or troubleshooting print-ready files.

Print quality concerns

Something look off on a finished job? Let us take a look.

Damaged or missing delivery items

Report an issue with a delivery, so we can look into it quickly.

Invoice or account questions

Billing, invoicing, or trade account queries.

General production support

Anything else production-related that doesn't fit above.

Process

How The Process Works

1

Submit your request

Submit your request with as much detail as possible.

2

We review it

Our team reviews the order, artwork and production information.

3

We confirm a resolution

If a verified production fault has occurred, we will discuss the appropriate resolution in line with our returns policy.

4

We follow up

We follow up with next steps and, if applicable, arrange the agreed resolution.

IMPORTANT ARTWORK NOTE

Western Press produces trade orders from the print-ready artwork supplied. Please check spelling, layout, bleed, trim marks, image quality, colour setup and final size before submitting files. Artwork errors in supplied files may not be eligible for reprint.

SUBMIT A RESOLUTION

Resolution Form

TRACK AN ORDER

Track the progress of your order using your order details. For order status enquiries, please have your order number and company name ready.

Track Order

NEED URGENT HELP?

For urgent order questions, please call:

1300 206 001

This is the fastest way to speak with our team regarding time-sensitive order enquiries.