Privacy Policy

Last updated: 13 July 2026

Western Press Pty Ltd ABN 42 629 067 036, trading as Western Press, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Western Press collects, holds, uses and discloses personal information when you visit our website, contact us, apply for a trade account or place an order.

Western Press handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Western Press only collects personal information that is reasonably necessary to provide our products and services, administer customer accounts and operate our business.

The information we may collect includes:

• your name and contact name
• your email address
• your telephone number
• your company or business name
• your Australian Business Number
• your business type
• your website address
• information about your printing requirements
• billing and delivery addresses
• account login information
• order and transaction details
• artwork, documents or other files supplied for printing
• correspondence and enquiries you send to us
• information necessary to respond to a complaint, return or customer service request.

When you use the website, basic technical information may also be recorded automatically, including your IP address, browser type, device information, login activity and information stored through essential website cookies.

We do not intentionally collect sensitive information unless it is reasonably necessary and you have provided it to us voluntarily.

We generally collect personal information directly from you when you:

• complete the Western Press contact form
• apply for a trade account
• create or update an online account
• request a quote
• place an order
• provide billing or delivery information
• upload artwork or printing files
• contact us by telephone, email or through the website
• make a complaint or request customer support.

You may contact Western Press without identifying yourself where it is practical to do so. However, we will usually need your correct contact and business information to approve an account, process an order, arrange delivery or respond to an enquiry.

Western Press may use your personal information to:

• respond to enquiries and quote requests
• assess and process trade account applications
• create and administer customer accounts
• allow customers to access trade pricing
• process, produce and manage printing orders
• arrange billing, payment, collection and delivery
• communicate about an account, order, artwork or delivery
• provide customer service and resolve problems
• maintain accurate business, financial and transaction records
• prevent fraud, misuse and unauthorised account access
• maintain and improve the security and operation of the website
• comply with legal, taxation, accounting and regulatory requirements.

We do not sell, rent, lease or trade personal information.

We do not provide customer contact information to third parties for their independent advertising or marketing activities.

Western Press may contact you about your account, current orders, previous orders, quotes or matters reasonably connected with the services you have requested. We will not use your information for unrelated direct marketing without your consent or another lawful basis.

Approved customers can log in to their Western Press account to view and update certain contact, billing and delivery information.

You are responsible for keeping your account information accurate and for protecting your username and password from unauthorised use.

Please contact Western Press if you are unable to update information through your account or believe that your account has been accessed without permission.

Western Press keeps customer information under its control and only discloses personal information where reasonably necessary to provide our services or operate our business.

Limited information may be provided to:

• couriers, freight companies and delivery providers
• banks and secure payment processors
• website hosting, email, backup and information technology providers
• contractors assisting Western Press with website or business systems
• accountants, insurers, legal advisers and other professional advisers
• government agencies, regulators, courts or law enforcement authorities where required or authorised by law.

Only information reasonably necessary for the relevant service will be provided.

Western Press does not authorise these service providers to use customer information for their own unrelated marketing purposes.

Payments may be processed through a bank or secure third-party payment provider.

Western Press does not store complete credit card numbers or credit card security codes on its website. Payment information is transmitted to the relevant bank or payment provider for processing.

Payment providers handle payment information in accordance with their own security and privacy obligations.

When you request delivery, Western Press must provide the relevant recipient name, delivery address, contact number and order information to the courier or freight provider responsible for delivering the order.

The courier may use this information to complete the delivery, provide tracking information and contact the recipient about delivery arrangements.

The Western Press website may use essential cookies and similar technologies to:

• keep customers logged in
• remember shopping cart contents
• manage customer accounts
• maintain website security
• prevent fraud and misuse
• remember necessary website preferences
• support the operation of online ordering.

A cookie is a small data file stored on your browser or device. You can block or remove cookies through your browser settings, although some account, login, shopping cart or ordering functions may not work correctly as a result.

Western Press does not use cookies to sell personal information.

Western Press takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored in:

• the Western Press website and customer account system
• secure email and business systems
• accounting and order management systems
• password-protected computers and electronic records
• secure backups
• physical business records where necessary.

Security measures may include access controls, passwords, encrypted website connections, software updates, backups, security monitoring and restrictions on who can access customer information.

No website, email system or electronic storage method can be guaranteed to be completely secure. Customers should contact Western Press promptly if they believe their account or personal information may have been compromised.

Where required by the Privacy Act, Western Press will assess suspected data breaches and notify affected individuals and the Office of the Australian Information Commissioner if a breach is likely to result in serious harm.

Western Press retains personal information only for as long as it is reasonably required to:

• administer an active customer account
• complete and document orders
• respond to enquiries or disputes
• maintain financial and taxation records
• enforce agreements
• comply with legal and regulatory obligations
• protect Western Press and its customers from fraud or misuse.

When information is no longer required and Western Press is not legally required to retain it, reasonable steps will be taken to delete, destroy or de-identify it.

Closing an online account may not result in the immediate deletion of transaction, taxation, delivery or business records that Western Press is legally required or reasonably entitled to retain.

Western Press does not sell or intentionally disclose customer information to overseas recipients.

Some website hosting, email, backup, cloud, software or payment service providers may operate or store information using infrastructure located outside Australia.

Where overseas processing or storage occurs, Western Press will take reasonable steps appropriate to the circumstances to ensure that personal information is handled securely and consistently with applicable Australian privacy requirements.

You may request access to personal information Western Press holds about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Customers can update certain information by logging into their online account.

You may also make an access or correction request by contacting Western Press using the details below. We may need to verify your identity before providing access or making changes.

Western Press will respond within a reasonable period. Access may be refused or limited where permitted by law, including where providing access would unreasonably affect another person’s privacy or reveal legally privileged information.

We will not charge you for making a correction request. A reasonable administrative charge may apply in limited circumstances for providing access to a large amount of information, but we will discuss any proposed charge with you first.

Please contact Western Press if you believe your personal information has been mishandled or this Privacy Policy has not been followed.

Your complaint should include enough information for us to understand and investigate the issue.

Western Press will:

1. acknowledge the complaint within a reasonable period
2. investigate the circumstances
3. contact you if further information is required
4. provide a response explaining the outcome and any action taken.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

The Western Press website may contain links to websites operated by other organisations.

Western Press is not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of any external website before providing personal information.

Western Press may update this Privacy Policy when its business practices, website systems or legal obligations change.

The current version will be published on the Western Press website with the date it was last updated.

Privacy enquiries, access requests, correction requests and complaints can be directed to:

Privacy Officer
Western Press Pty Ltd
ABN 42 629 067 036
Unit 1, 70 Hassall Street
Wetherill Park NSW 2164

Email: send us an email
Telephone: 1300 206 001