Returns Policy

Custom Print-on-Demand Returns Because Western Press provides custom, print-on-demand products tailored to your exact specifications, we do not offer returns or refunds for “change of mind” or for errors contained within the supplied artwork.

• Artwork Errors: Please thoroughly check your spelling, layout, bleed, trim marks, image quality, and final size before submitting your files. Artwork errors in supplied files are not eligible for a reprint or refund.
• Production Faults: If you believe a verified production fault has occurred (such as a trimming error or print defect), please contact us via the Resolution Centre.
• Submitting a Claim: To request a resolution, please provide your order number, company name, a clear description of the issue, and clear photos of the damaged or incorrectly printed items. Our team will review the claim alongside your supplied print-ready file to determine the appropriate resolution.